FAQ
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Common questions

Things to know before you start

What can you do on Halo?

Halo's mission is to connect communities. We have a street chat, so you can talk to your neighbours both anonymously and publicly. We want all of us to know about what's going on in our local communities, our alerts are snippets of information that will connect you with your area.

What do I need to use Halo?

To use Halo you need an iPhone device, or an Android device.

How do I join?

We send invites to your area, or a trust co-ordinator can send them locally. This means every requested halo only has people within it which live nearby giving you a private and safe space to chat.

What is your data policy?

We want to build a new social network, where you can trust us. As such we have made a clear and concise data policy that you can read here.

If you don't sell our data, how do you make money?

Halo will never have ads. Our app is free to use. However, like most of us we have bills to pay. To achieve our mission, we'll be building our own crowd products or partnering with the companies you respect. For each partner we bring on we'll take a small margin which we'll use to keep the lights on.

Where do the costs for the app and the process lie? Is there a charge for the app?

  • Halo is free for residents and police - we believe that community and safety are a right and so will always be free from us
  • We are privately funding by investors and will continue this way (like many startups) until we seek to offer services which will make us money, from 2022
  • Regarding costs, modern startups are very light to run, our costs are almost entirely from our team which we cover easily with the money we raise via investors; all of whom are individuals wanting to invest only in impact companies

What is the business model for Halo?

  • We talk about this on the site alongside safety, we want to build inclusive communities again in all local areas. then enable those communities to buy things together, only impact services. We know that most people feel they cannot make an impact by themselves but could do as a whole community e.g. a block buying green-energy together or a group switching to crowd bought local produce
  • Our fees will come from a charge to those providers, we will never charge users of Halo, the app will always be free for them
  • We are an impact company designed for profit that wants to do this by enabling people to collectively support local and national businesses that make the world a better place

What personal information are we asking people to give up for the app?

  • Data: Phone number (for sign up and authentication) / Street/Block (so we know which groups you're allowed to see) / Any details they choose to add to their profiles to present their neighbourly self (all optional, required if you want to message someone directly)
  • Privacy is something we feel very strongly about
  • We will never sell ads, so uniquely in social we fight for the users when it comes to data rather than on the side of businesses looking to consume it
  • We do not share our data with anyone
  • We're 100% GDPR-safe and with one-tap in the account section you can delete all your data, our users always in complete control in Halo
  • We never expose phone numbers, unlike Whatsapp, people cannot access each other's contact details
  • We never expose an address, unlike Nextdoor, you can see how many streets away someone is but you'll never know where they live unless they are "on your street"

What is Halo's opinion about privacy and users data?

Whilst our mission is to help neighbours get to know each other and to start building real inclusive communities where we all live many of your questions are things we care deeply about and set to fix in a new kind of social product. Anytime we find a better way to empower people with their data or strengthen their privacy we treat it as the top priority (and to be honest most of the best ideas come from our communities - we're big advocates of building Halo with the people who use it, similar to a Monzo, but for neighbourhoods).